With the intention of keeping our users’ social media experiences pleasant, this page outlines our community guidelines and rules pertaining to the use of our social pages and channels. 

ELXV Social pages and channels are open to all users and have been created to keep our fans up-to-date with our product and service offerings, industry news and developments, as well as to encourage dialogue, discussion and the sharing of opinions and experiences relating to the adventure and expedition camping industry.

We are here to assist you with queries, however, we are only able to respond to your queries between 8 AM and 5 PM (GMT +2) on weekdays.

As you are a fan of ELXV, our social pages and channels are a space for you to share and leave comments.  However, please be aware that we will review all comments and will remove any comments or contributions that are in breach of the following guidelines and rules. Derogatory, discriminatory or distasteful comments or contributions will not be tolerated in this regard. If you share something in a sincere manner, which relates to subjects addressed on this page, we will happily leave it on for other ELXV fans to enjoy.

Many fans visit, join and participate in discussions on this page each day. Keeping that in mind, please help us maintain a helpful, fun and fair page where no one is subjected to discrimination or disrespect of any kind.

By accessing our social pages and channels, you undertake to follow the below General Terms and Conditions of Use

Social Pages and Channels disclaimer

Please note that by “Liking” our Facebook page, or “Following” our Instagram, you agree to receive content updates, which will appear on your feed or ‘home page’ across these social media platforms. If at any time you would like to stop receiving updates from us, you can do so by simply visiting our page and selecting “Unlike” or “Unfollow”. We promise not to gather or actively search for any of your personal information on any of these sites unless we need to respond to a query directly, in which case we will respond directly on the site and won’t contact you via phone, email or SMS; unless otherwise requested. We promise to never give out any of your personal information, to any third parties, without your consent. However, please note that other users who view our pages and channels will be able to view the information you post on our page, or that you have tagged us in unless you send us private messages directly.

Social Pages and Channels General Terms and Conditions of Use

  • Remain courteous and refrain from using any insulting or defamatory comments.
  • Do not make any racist, hate-related, obscene, infringing and more generally unlawful comments.
  • Duplicate postings (to queries already answered or any efforts at spam) will be regarded as ‘flooding’ and will be deleted accordingly.
  • The posting of any advertising messages, classified ads, job searches, or messages containing telephone numbers or addresses, is not permitted.
  • External links posted in comments are not the responsibility of ELXV and any links that do not comply with the guidelines set out here will be removed without notice.
  • Do not harass, threaten, embarrass, swear at, sexually harass or abuse any other participants or community members.
  • Responses to any posts or users that are guilty of violating the above rules, that in themselves violate the rules, will be subject to moderation
  • We promote and encourage tolerance towards page users of all different races, sexes and sexual preferences.
  • We do not promote any specific opinion on politics or religion, and posts that mention or promote either will be removed without notice.
  • Please remember that this Facebook page is a family page. This means that we have to keep minors, mothers, senior citizens as well as others not mentioned here in mind. We trust that you will help us to maintain a conflict-free zone so that our company values can bridge the differences between people of different backgrounds and values.

Do not offend others

  • Avoid colourful language. You know, the really controversial kind.
  • Speak to other page visitors as you would like them to speak to you.
  • Avoid mentioning anything which may have negative implications. To be safe, stay away from ambiguous remarks and statements.
  • Do not address emotive topics and issues such as religion or politics.

Breaching of these rules

  • We reserve the right to remove any posts or comments that we find to be inappropriate or inflammatory, and we are able to block users who post comments or content relating to any such behaviour, from coming back to our page. We would, of course, prefer to keep conversations going in a civil and friendly manner – after all, we all belong to this community of ELXV fans.

By accessing and participating on our social pages and channels, you accept and acknowledge that the moderators of these pages can and will check your comments and contributions at any given time. Any comments, posts or contributions that do not abide by the guidelines and rules set out in this document, or that are considered to be disrespectful in nature, will be removed without notice. 

Please enjoy this ELXV community platform and respect fellow community members.




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